Privacy Policy
Thank you for using Wikoo. This Privacy Notice explains what information we gather, how we use it, and the options available to you. By accessing our services, you acknowledge and agree to the practices described here. If you do not agree with any part of this Notice, please discontinue using the application. We may update this Privacy Notice occasionally, and any revisions will be published or communicated through appropriate methods. Continued use after an update means that you accept the revised terms.
· We collect information you submit while using the app, such as:Account Details: nickname, gender (some fields may become fixed once chosen), date of birth, mobile number (if applicable), one-time verification codes, and profile photos.
· User-Generated Material:messages, voice content, pictures, videos, and any other media you upload or share.
· Purchase & Transaction History:records of in-app spending, virtual item purchases, and related timestamps. Actual payment credentials (such as full card numbers) are processed only by external payment platforms and are not stored by Wikoo.
· Support Communications:any information you provide when contacting customer service or submitting reports.
· Certain information is automatically gathered when you use the app, including:: Device Information: model, OS version, app version, screen specifications, device identifiers (e.g., GAID, IMEI), and network status.
· Usage Insights: feature usage frequency, time spent in the app, navigation behavior, and crash/error logs.
· Approximate Location: inferred via IP address or network provider.
· Safety & Moderation Data: communication or uploads may be reviewed by automated systems to detect spam, prohibited content, or harmful behavior.
· Social Login Providers: Apple, Google, Facebook, or other authentication services may share limited profile data when you choose to register through them.
· Business Partners: payment processors, analysts, or advertisers may provide data according to their respective privacy rules.
Your information is processed to support functions including:
· Creating and managing your account and enabling in-app interactions;
· Presenting content and features tailored to your interests;
· Enhancing stability, fixing bugs, and improving overall user experience;
· Detecting and preventing behaviors that could compromise platform safety;
· Handling your privacy requests, such as access, corrections, or deletions.
· Whenever processing is based on your consent, you may withdraw it at any time without affecting the validity of previous actions.
Your data may be shared under specific circumstances:
· Service Providers: hosting companies, content review partners, analytics firms, app store platforms, and payment processors—strictly for operational purposes.
· Legal Compliance: when required by law, regulatory bodies, or to protect the rights, safety, or security of users or the platform.
· Corporate Changes: mergers, asset transfers, or organizational restructuring where user data may be included as part of the transferred assets.
· Affiliated Companies: within our corporate group to provide consistent service and maintain security standards.
Your information may be transferred or stored in other regions or countries. We follow applicable legal frameworks to maintain appropriate levels of data protection during such transfers.
We implement safeguards such as encryption, authorization controls, and security monitoring to protect your information. However, no online system is entirely risk-free. Please keep your account credentials secure and private.
Depending on your region, you may be able to:
· Request access to the information we hold about you;
· Ask us to correct inaccurate or incomplete data;
· Request deletion if certain conditions are met;
· Restrict or object to specific processing activities.
· You can submit requests through in-app tools or by contacting our support team.
We use cookies, local storage, and analytics technologies to support essential app functions and understand user behavior. These tools are not designed for unauthorized third-party tracking.
Wikoo is intended for adult users. If we become aware that information from a minor has been collected without appropriate consent, we will remove it promptly. Contact us if you believe such data exists.
We may revise this Privacy Notice periodically. The latest version will always be available within the application. Continued use after updates means you agree to the modified terms.
If you have questions, concerns, or data-related requests, please reach out via the in-app help center or email our support team at: khnmuhammadzubair@gmail.com.